Summary Currently, all purchase orders (POs) sent from Factory use one shared company email address. This creates communication gaps when suppliers reply, as their responses go to that single inbox instead of the person who sent the PO. We would like each PO to be sent from the sender’s own email so replies go directly to them. What We Are Trying to Achieve The goal is to make supplier communication faster and more direct. Each person who sends a PO should automatically receive replies related to it, ensuring that the responsible person can respond immediately. This will help prevent missed messages, improve accountability, and reduce delays. Current Situation At the moment, multiple people can send POs through Factory, but all of them go out from one shared address. If the person monitoring that inbox is away or overlooks an email, supplier replies can be missed, which delays confirmations for materials, pricing, or delivery details. Suggested Improvement Allow POs to be sent from the email address of the person who sends them through Factory. Supplier replies should go directly to that sender. The shared company name can remain in the “From” field if needed, but the “Reply-To” should be the sender’s own address. Example: Sent by Brandon D’Souza → replies go to Brandon. Sent by John Smith → replies go to John. Why This Is Important Prevents missed supplier replies and unnecessary delays. Improves clarity and accountability within the team. Keeps communication simple for suppliers, as they can just hit “Reply.” Xero already uses this setup, and it works extremely well, helping ensure that communication always reaches the right person. Expected Result When a team member sends a PO through Factory: The email shows their name or email as the sender. Supplier replies go directly to that person. The PO remains visible to others in Factory for transparency. This change would make communication smoother, more reliable, and consistent with how platforms like Xero successfully manage supplier interactions.
